Privacy Policy for Taitanicom Computers

Last Updated: May 19, 2025

At Taitanicom Computers (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website taitanicomcomputers.co.ke, shop in our physical store, or interact with our services. By using our services, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Contact Details: Name, email address, phone number, and physical address when you place an order, create an account, or contact us.
• Payment Information: Credit/debit card details or mobile payment details (e.g., M-Pesa) processed through secure payment gateways.
• Account Information: Username, password, and purchase history if you create an account on our website.

b. Non-Personal Information

• Browsing Data: IP address, browser type, device information, and pages visited on our website, collected via cookies and similar technologies.
• Analytics Data: Aggregated data about website usage, such as time spent on pages or click patterns, to improve our services.

c. Information from Third Parties

• Feedback or reviews you provide through third-party platforms (e.g., Google Reviews) or social media.
• Information from delivery partners to facilitate order fulfillment.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, including payment processing and delivery.
• Communicate with you about your orders, promotions, or customer support inquiries.
• Improve our website, products, and services through analytics and user feedback.
• Send marketing communications (e.g., newsletters or product offers) if you opt in. You can unsubscribe at any time.
• Comply with legal obligations, such as tax reporting or fraud prevention.
• Protect the security and integrity of our website and business operations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Trusted third parties, such as payment processors (e.g., Paystack), delivery companies, or IT service providers, who assist in operating our business. These providers are bound by confidentiality agreements.
• Legal Authorities: If required by law, such as to comply with a court order or prevent fraud.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze website traffic, and serve personalized content. You can manage cookie preferences through your browser settings. Essential cookies, required for website functionality, cannot be disabled.

5. Data Security

We implement reasonable technical and organizational measures to protect your information, such as encryption for payment data and secure servers. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

6. Your Rights

Under Kenya’s Data Protection Act, 2019, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to legal obligations.
• Object to or restrict the processing of your data.
• Withdraw consent for marketing communications.

To exercise these rights, contact us at info@taitanicomcomputers.co.ke. We will respond within 30 days.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax records). For example, order details may be kept for 7 years to comply with financial regulations.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., social media or payment gateways). We are not responsible for their privacy practices and encourage you to review their policies.

9. International Data Transfers

Your information may be processed outside Kenya by service providers (e.g., cloud hosting). We ensure such providers comply with data protection standards equivalent to Kenya’s laws.

10. Children’s Privacy

Our services are not directed to individuals under 18. If we learn that we have collected personal information from a minor without parental consent, we will delete it.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date. Please review it periodically.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Taitanicom Computers
Email: [insert email, e.g., info@taitanicomcomputers.co.ke]
Phone: +254742 069993
Address:Khoja Round About Chini Ya Mnazi Citiko building, Nairobi

We will address your concerns promptly and in accordance with applicable laws.

This Privacy Policy is governed by the laws of Kenya. Thank you for trusting Taitanicom Computers with your information.